Cascade Policy & Guarantees

Shipping Policy

  • We will process your order as soon as possible, usually within 1-2 business days .
  • If possible, your order will be shipped the same day.

Shipping days

  • Please note: We do not ship on public holidays.

Postage costs

  • Within Belgium
     Shipping costs €7.30. For orders over €250 you benefit from free shipping .

  • Outside Belgium
     The standard shipping costs to the following countries are €10 :
      • The Netherlands
      • France
      • Luxembourg
We currently only ship to these countries, if you have any questions regarding countries outside of this list please feel free to contact us via email.

    Return Policy

    Returns are possible within 14 days after delivery .
    To initiate a return, you can send an email to casclub @outlook .be for a return form. Shipping costs for returns are the responsibility of the customer and we do not cover any additional taxes.

    Important:

    • Items must be in perfect condition, with tags and seals attached.
    • Shoes may only be tried on a carpet.
    • Please return shoes in their original undamaged shoe box, placed inside another sturdy cardboard box to prevent damage.

    Return instructions:

    1. Place the item(s) and completed returns form in the original shipping box or alternative sturdy packaging.
    2. Close the package properly.
    3. Please return it within 14 days using a track & trace service to:

      Cascade
      Kings Street 26
      8400 Ostend
      Belgium

    4. Once we receive and inspect your return, you will receive an email notifying you of the approval or rejection of your refund. If approved, refunds will be initiated to your original method of payment within 14 days, subject to your credit card company's terms. Refunds for sale items will be at the retail price.

    Swap

    At this time we are unable to offer exchanges, but we do accept returns. We ask that you return the original item for a refund and then place a new order for the correct item.

    Return Policy

    At Cascade we strive for the highest quality in all of our products. We understand that trust is essential, which is why we have developed the following warranty policy to give you peace of mind:

    What the warranty covers

    Product Quality: Our products are manufactured with the best materials. Before we send anything to you, we carefully check the quality and condition. If there is still a defect, we will offer free replacement or a full refund.

    Satisfaction Guarantee: If you are not satisfied with your purchase, please contact us as soon as possible for a credit note or to exchange the product.

    How to claim

    Contact Us: Please send an email with your order number and a description of the problem.

    Returns: Please follow the instructions you receive from us to return the product.

    Your rights

    This warranty policy excludes nothing that is legally required. You are always entitled to a product that meets the expectations of quality and use.

    We stand by our products and value your trust. Don't hesitate to contact us if you have any questions!

    Yours sincerely,
    Team Cascade